Refund and Returns Policy

FUV Care – Returns, Replacements & Refund Policy

At FUV Care, customer satisfaction is important to us. Due to hygiene and safety reasons, skincare products cannot be returned once delivered.

Returns

We do not accept returns of opened, used, or delivered skincare products.

Replacements

We offer replacement only in the following cases:

• Product received in damaged condition
• Product leaked during transit
• Wrong product delivered

To request a replacement, please contact us within 48 hours of delivery with clear photos or videos of the issue.

Refunds

Refunds are only issued if:

• The replacement request is approved but a replacement cannot be provided.
• An order is cancelled before it is shipped.

Approved refunds will be processed to the original payment method within 5–7 business days.

Non-Eligible Cases

We do not offer returns, replacements, or refunds for:

• Opened or used products
• Change of mind after delivery
• Incorrect orders placed by the customer
• Minor packaging variations that do not affect product quality

For any questions regarding replacements or refunds, please contact:

Email: support@fuvcare.com

Website: https://fuvcare.com

FUV Care reserves the right to review and approve replacement or refund requests based on the information provided by the customer.

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